Frequently Asked Questions
What types of human hair products do you offer?
Our extensive range includes wigs, extensions, hairpieces, and hair toppers in various styles like straight, wavy, and curly, as well as lengths ranging from short to extra-long. We also provide a spectrum of colors from natural tones to more adventurous shades. Our collection caters to diverse needs, including fashion, convenience, or hair loss solutions.
Are your hair products made from real human hair?
Yes, we pride ourselves on providing products made from 100% real human hair, ethically sourced. This ensures the highest quality, natural appearance, and versatility in styling, just like your own hair.
Is the hair virgin unprocessed?
Yes, our hair is virgin unprocessed, meaning it has not been dyed, permed, bleached, or treated with any chemicals. This ensures the highest quality and most natural look, providing you with a pure, healthy, and versatile hair product.
Why does the hair have grey hair?
As our products are made from 100% real human hair, occasional grey hairs are natural, just like your own hair. These can be caused by the donor’s age or natural hair color variation. They can be easily plucked out or dyed if needed.
How long does it last?
With proper care, our human hair products can last anywhere from 6 months to a year or longer. The lifespan varies based on the product type, maintenance, and frequency of use.
Why does the color of my hair extensions differ from the pictures?
Color variations in hair extensions can occur due to differences in monitor settings and lighting conditions during photography. Real human hair, which our extensions are made from, also naturally varies in color. We suggest using our color chart for guidance and consulting with our customer service for more accurate color matching. If the color isn’t as expected, our exchange and return policies are here to help.
How do I choose the right color and style for me?
Choosing the perfect match is essential. Our online color chart and style guide offer a detailed visual representation of options. For personalized advice, our stylists are available for consultations. You can send us a photo of your hair in natural lighting, and our experts will assist in selecting the most flattering match for you.
How do I care for my human hair product?
Proper care extends the life of your hair product. Use mild shampoos and conditioners, avoid high heat when styling, and store the product on a wig stand when not in use. We provide a comprehensive care guide with every purchase detailing washing, drying, styling tips, and more.
Why are my hair extensions getting tangled?
Tangles in hair extensions can occur due to various reasons such as dryness, lack of regular brushing, or exposure to harsh elements. To detangle, gently brush your extensions with a wide-tooth comb or a soft bristle brush, starting from the ends and gradually moving up towards the roots. It’s crucial to avoid tugging or pulling, as this can cause damage.
To prevent tangling, we recommend:
- Regularly brushing your extensions to avoid knots and tangles.
- Using a mild, sulfate-free shampoo and conditioner to maintain moisture.
- Avoiding sleeping with wet hair extensions and using a silk or satin pillowcase to reduce friction.
- Minimizing exposure to saltwater and chlorine which can dry out the hair.
- Applying a leave-in conditioner or hair serum can also help to keep the extensions smooth and manageable.
If you encounter persistent tangles, it might be beneficial to visit a professional stylist for advice and potential treatment options.
Can I style and color the hair extensions?
Absolutely! Our human hair products are versatile and can be styled using heat tools like straighteners and curlers. To protect the hair’s integrity, we advise using a heat protectant and avoiding excessive heat. Additionally, our hair can be dyed or colored. For optimal results and to minimize the risk of damage, we recommend having dyeing or coloring done by a professional stylist. This ensures your hair extensions maintain their quality and longevity even after styling and coloring.
What is MOQ?
MOQ stands for ‘Minimum Order Quantity‘. At our company, the MOQ for our products is set at 500 grams. This quantity is carefully chosen to balance customer convenience with operational efficiency, ensuring that we can provide the best quality and value for both individual and bulk orders. If you’re looking to place a larger order or have specific requirements, feel free to contact our sales team for further assistance and information on bulk pricing options.
What shipping options do you offer?
We collaborate with trusted cargo companies like UPS, FedEx, and DHL, known for their reliability and global coverage, to ensure your order’s safe and efficient delivery. For specific countries, we also provide shipping through private agencies. Please contact our customer service for details about this option, including availability, costs, and transit times in your area.
Shipping times generally range from 5-7 business days, though this may vary by country. While we aim for swift order processing and shipping, factors like customs clearance and local postal services efficiency can affect transit times.
At checkout, you’ll find all the necessary information about shipping costs and estimated delivery times, helping you choose the most convenient and suitable shipping option for your needs.
What payment methods do you accept?
We offer a variety of convenient payment options to suit your needs. These include payments via card (credit or debit), Western Union, MoneyGram, and bank transfer. For Western Union and MoneyGram payments, it’s important that you send us the reference number once you have completed the payment. This reference number is crucial for us to confirm your transaction and process your order promptly. For bank transfers, please ensure that you include your order number in the transfer description. Our aim is to make your payment process as smooth and secure as possible.
Do you offer hair consultations?
Absolutely! We offer complimentary hair consultations with our experienced hair experts. During the consultation, you can discuss your hair needs, get advice on choosing the right product, and learn tips for maintenance and styling. These sessions are available both in-person (if you’re local) and online. To book a consultation, please visit our website or contact our customer service team.
Who can I contact for more help?
If you need further assistance or have any questions that are not covered in our FAQs, our customer service team is here to help. You can reach us via email at [contact@toupee.vn], by phone at [+84-968848980], or through the live chat feature on our website or via Whatsapp. Our team is available Monday to Saturday from 8 AM to 5 PM (time zone GMT+7), and we strive to respond to all inquiries within 24 hours.
How long does it take to process an order?
Our order processing time refers to the duration from when your order is placed to when it is dispatched from our warehouse. This does not include the shipping time. Typically, processing an order takes approximately 7-10 business days. Custom orders may take longer, typically 13-15 business days, as they are tailored to your specifications. Please note, this timeline can vary slightly depending on the volume of orders and during peak seasons or promotional periods. Rest assured, we make every effort to process your order as quickly as possible while ensuring the quality and accuracy of your items.
Can I track my order?
Yes, keeping you informed is our priority. Once your order is dispatched, we’ll send you a tracking number via email or Whatsapp so you can follow its journey to your doorstep.
Are there any hidden costs or fees?
Transparency is key in our pricing. The price you see at checkout is the final price, with no hidden costs or fees. Shipping costs are calculated based on your location and the chosen shipping method. However, it’s important to note that this does not include any customs tax. Customs taxes depend on your country’s policies and regulations. While we do our best to minimize these costs for our customers, any customs or import duties are charged once the parcel reaches its destination country and must be paid by the recipient. We advise you to check your country’s customs policies to understand potential additional charges.
Will I need to pay Customs tax on my order?
The possibility of Customs tax depends on your country’s import policies. While we do not include these taxes in our pricing, orders shipped outside our country might incur Customs duties and import taxes upon arrival in the destination country. These charges are the responsibility of the recipient and vary from country to country. We recommend checking with your local customs office for specific information about these potential additional charges. Understanding these fees beforehand can help you anticipate any extra costs associated with your order.
Can I cancel or modify my order?
We understand that you might change your mind after placing an order. Orders can be canceled or modified within 24 hours of placing them without any charges. To cancel or modify your order, please contact our customer service team immediately with your order details. Keep in mind that once the order processing has begun, we might not be able to cancel or modify it.
Do you offer discounts or promotions?
Yes, we frequently offer various discounts and promotions to our valued customers. These may include seasonal sales, loyalty discounts, and special offers for new customers. To stay updated on our latest deals, we recommend subscribing to our newsletter and following us on social media. Please note that these promotions are subject to terms and conditions, which will be detailed during each promotional event.